The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business

I was going to rate this book even lower, because it was just stratospheric in scope – it was so high-level as to be basically useless. There was just nothing at all tactical here; it was full of generalities that, honestly, seemed a little obvious. Additionally, the book seemed like a long commercial for the APQC (American Productivity & Quality Center) that published it.

However, it was rescued in the end by four case studies of organizations and their KM practices. I found those pretty interesting, and they called back to recommendations and strategies from the prior chapters, so the book pulled out of a nosedive in the last 30 pages.