Designing Bots: Creating Conversational Experiences

Book review by Deane Barker
Amir Shevat
★★★★★ (+5.82%) 🛈
This Review | This Book

The key to this book is to note that it’s called “DESIGNING bots,” not “DEVELOPING bots.”

This book is about all the planning and forethought that goes into create a bot in the generic sense (though, the author works at Slack). It’s about branding, personality, conversation flows, etc. It has nothing to do with actually building the bots, since that would be more platform-specific.

This is a book for product or project managers, really.

This is item #140 in a sequence of 524 items.

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