The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience

P.V. Kannan
November 05, 2019
★★★★ (+6.95%) 🛈

An okay overview. I think I was looking for more of an in-depth title that got down into specifics of how a chatbot services might work, but perhaps that’s a different book.

This is a very promotional title, written by a guy who runs a firm that consults on these things. It’s clearly trying to build excitement and awareness around the technology, and it succeeds at that. Lots of case studies and business value stuff.

But if you want to get into the nuts and bolts of designing or planning a chat bot ... this ain’t that book.

(I’d like to give it 3.5 stars, but I can only round up to 4.0.)

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