Conversational Marketing: How to Grow Leads, Shorten Sales Cycles, and Improve Your Customers’ Experience with Real-Time Conversations

Book review by Deane Barker
David Cancel
250
★★★★★ (+7.53%) 🛈
This Review | This Book

This was written by the CEO of Drift, which is a chatbot company, so there’s a definite angle to this. But, that said, it’s a good look at the market behind chatbots and IM-style contacts on your website. It goes fairly deep into features, and you kind of have to assume these are all features that Drift offers – I’m not sure how many of these features are universal.

The book starts to drift (ahem) a bit in later chapters, as it expands into general marketing concerns, but it’s still quite good.

This is item #130 in a sequence of 502 items.

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