A book I will remember for the edict that to completely own a category, you need to create it. Salesforce owns cloud CRM because it created cloud CRM. It is the “category king.” And once you create a category, you “mine” it for value.
The book is a little over-the-top and breathless in places. Also weirdly profane and “bro-ish.” But worth a read.
Book Info
Author
Al Ramadan
Year
Pages
272
Acquired
I have read this book. According to my records, I completed it on August 25, 2019.
A hardcover copy of this book is currently in my home library.
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