Measuring Satisfaction with the Navy-Marine Corp Intranet

Waiting for NMCI: INteresting article about the Navy and Marine Corp intranet — NMCI.  It’s apparently…somewhat unloved. The article concentrates on a satisfaction survey that revealed an 84% satisfaction rate, though the threshold for “satisfied customer” was just 5.5 out of 10.

The Navy-Marine Corps Intranet, better known as NMCI, has spawned numerous nicknames over its seven-year existence, most of them far less complimentary than “No More Contracted Infosystems,” one of the few clean enough for print.

It’s also become a verb — “I’ve been NMCIed” — generally screamed by a Marine or sailor in frustration after a spectacular computer crash.