Content tagged with “implementations”

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On Saving Customers from Churning…
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implementations

“To continue the theme from yesterday : to what extent does a software vendor need to fix or improve their customer’s internal issues, just to keep their business? When I was at Optimizely , we’d see a pattern: a customer would implement the software themselves or use an inexperienced partner, and…”

The 90-50 Rule
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implementations

“I have a new rule of thumb for Web development: the 90-50 rule. This rule comes into effect when you get 90% done with a project…and only have 50% left to do. The details are what kill you, and they trail on forever, it seems. So, when you’re 90% done, remember the 90-50 rule, and know that you’re…”