Chatbots as a Channel

I had a neat demo last week of Tangowork, which is a management interface for creating chatbot experiences (think Skype, Slack, etc.). The idea is it’s a channel for CMS content – your CMS pushes channel-specific versions of your content (news articles, help topics, etc.) into Tangowork, using which you create logic describing how it should respond to plain-language queries. It works on top of Azure Cognitive Services, which is insanely cool but a little too raw for most people.